- Using The Grid 2 with Windows 8
- Enable Windows 8 on-screen keyboard function keys
- Remote support
- Using your CereVoice Me voice in Grid 3
- Change the size of screen items in Windows
- Change the size of menu fonts in Windows 7
- Downloading and Burning ISO Files
- How to disable a built in Web camera
- Gathering information about an error
- Which versions of Windows are supported?
- User Permissions for Smartbox software
- Types of USB switch connector
- To change the size of screen items in Windows
- To change the size of screen items in Windows 8
- SAPI speech is not working!
- Questions about Smartbox Update
- Keyboard Shortcuts for Windows XP
- Installing VLC media player.
- Corrupted memory cards
- Can’t get some/any voices to work
- Using Dwell Clicker 6 with Smartnav
- Activate Smartbox software without an internet connection
- Licencing Dwell Clicker 2
- Alea Intelligaze Shortcuts
- Windows 10 and your device
- Quick device maintenance and troubleshooting
- Antivirus updates
- Finding Log files for our software
- Returning an item to us
- Languages reset after Windows 10 Anniversary update
- Windows 10 update has broken Wi-Fi on my device
- Smartbox and your data
- Resetting your Smartbox account password
- Using Grid 3 to play Steam games
- Problems with Grid 3, The Grid 2 and Look to Learn after the Windows Autumn Creators update
- SmartNav less responsive after Windows 10 update
- How to Uninstall Dwell Clicker
- How to remove Cookies and search history from Internet Explorer and Microsoft Edge
- Reducing the size of photo files for use in Grid 3
- How to disable Windows 10 sign-in
- Unable to access a free trial of a licensed grid set
- Cannot pair wireless Acer keyboard with Grid Pad
- Where can I find the myGaze EyeMouse Play software?
- How to remove the handles from a Grid Pad Go device
- How to find your device serial number
- No sound in Grid 3 after Windows update
- Recommended power settings for your Grid Pad
- Grid 3 failing to load on start up
- Beeping sound when using keyboard, Windows button or switch
- How to improve visual feedback for touch screen users
- How to create cells to play a song or video from your music / video library
- Grid Pad 11 not starting
- Unable to send messages using Grid 3 with Call Center
- Connecting an external microphone to Power Pad
- Windows 10 Update Assistant failing to update software
- TalkTalk blocking Teamviewer
- Screen rotation re-enabled after Windows update
- Windows 10 update re-enables Fast startup
- High CPU usage on Grid Pad 13
- Windows on screen keyboard not working after Windows 10 Anniversary update
- How can I improve the battery life of my Grid Pad?
- Grid 3 is not able to update
- Troubleshooting switches that are not working in Grid 3
- Cursor drifting to the side of the screen when using Quha Zono
- Smartbox software issues after Windows 10 updates
In some cases, our support team can provide direct support to your device through remote access. This allows us to control your device via the internet and allow us to pinpoint issues far more accurately.
By default we install Remote Support on all of our devices. It can be found within Grid 3 under Menu – Help – Remote Support.
On your Start menu it can be found under Smartbox or Sensory Software on older devices
If you do not have the Remote support app installed:
We will then talk you through the usage of the application.
Request a quote
Quickly put together what you need and send it over to us.