Knowledge base
CallCenter and Grid 3
Note: As of version 48 (released in November 2019), Grid 3 no longer requires using CallCenter or Remote Phone Call. For guidance on how to use the new phone features take a look at the new article here.
CallCenter is a program used to access smart phones. It comes in two parts, an app for your phone and Windows software for your device.
CallCenter is currently version 6.3. This offers two types of connection to your mobile phone. Currently only the ‘Android app via Bluetooth connection’ is supported.
It is important to trial the Remote Phone Call App and CallCentre on your device before you purchase as functionally may vary depending on your phone.
Unfortunately the Google Play Store do not offer refunds.
Getting started with the Android app
- Remote Phone Call Android app – Uses the Phone speaker and microphone
CallCenter v 6.3 with Remote Phone Call Android app (Requires App and the Windows software)
| Compatible devices: Grid Pad Go 8 and 10, Grid Pad 11, Grid Pad 13, Grid Pad 18, Power Pad, Grid Pad 12 | |||
| Android | iPhone | Windows Phone | |
| Phone grid sets | ✔ | ✖ | ✖ |
| SMS grid sets | ✔ | ✖ | ✖ |
| Bluetooth handsfree | ✖ | ✖ | ✖ |
Setup guide
Pairing your phone with your computer
On your phone, go to your Bluetooth settings and make sure that Bluetooth is turned on and discoverable. On your device, open Control Panel and search for ‘Bluetooth’. Click ‘Add Bluetooth Device’ – you should see your phone appear. Highlight it, and click Next to pair it and follow the on screen instructions for both devices.
Install the software
Download and install the Android app (Trial version)
Once you are happy with the app, you can follow this link to purchase the full version: Remote Phone Call
Download and install the Windows software
Setting up with the Android app
Once the app and PC software are installed, open CallCenter on your computer by clicking on the icon on your desktop.
Click on the Phone Name drop down box and select your phone as shown above (Android icon and Android app via Bluetooth)
Leave all other settings unchanged and click OK.
A dialog box will appear to choose the main Bluetooth headset, leave this as None and click OK.
You should now see a confirmation at the top of the CallCenter window that your phone is connected.
Setting up with the Hands Free Profile
Please note that we are aware of a number of issues with the ‘Hands free profile license’ and therefore we would not recommend using this version.
We have included instructions below if you would like to try this connection, however please note that we are not able to support with any issues. Please report to Just Remote Phone: support@justremotephone.com
The Hands Free Profile licence uses your device speaker and microphone. The Android app is only compatible with Android 4.0 or higher, phone compatibility and functionality may vary.
Download and install the Windows app
(no phone app is required for this connection method)
You will need to purchase a licence from: Remote Phone Call (the licence is significantly more expensive than the Android app.)
CallCenter v 6.3 Hands free profile (Windows software only)
| Compatible devices: Grid Pad 12, Grid Pad 11, Grid Pad 13, Grid Pad 18, Power Pad | |||
| Android | iPhone | Windows Phone | |
| Phone grid sets | ✔ | ✔ | ✔ |
| SMS grid sets | ✔* | ✖ | ✔* |
| Bluetooth handsfree | ✔ | ✔ | ✔ |
*Phone privacy setting can prevent this feature working.
Setting up with the Hands Free Profile
Once the Windows software is installed and your phone is connected via Bluetooth, open the CallCenter software from the shortcut on your desktop. Click on the Phone name drop down box and select the phone connection as shown below (Bluetooth icon and handsfree)
Leave all other settings unchanged and click OK.
A dialog box will appear to choose the main Bluetooth headset, leave this as None and click OK.
You should now see a confirmation at the top of the CallCenter window that your phone is connected.
Connecting to Grid 3
Open up Grid 3, then click Menu, Settings and Phone.
A pop-up window will appear to confirm that you want to allow Grid 3 to access the CallCenter software. Tick the ‘remember answer’ box and click Grant.
Grid 3 is now connected to your phone. This will happen automatically when your computer is turned on.
You can test the phone functions by opening a grid set such as Fast Talker.
