fbpx Skip to main content
Contact our support team

Finding Log files for our software

If you are experiencing issues with our software, including Grid 3, Look to Learn and The Grid 2, our support team may want to see the software log files. These file are automatically generated by our software and detail any issues that the program may be running in to.

Our software logs are all stored in the same place, in File Explorer navigate to:

C:\Users\Public\Public Documents\Sensory Software\Diagnostic Logs

Our support team will request a file from this folder depending on your issues.

Request a quote

Quickly put together what you need and send it over to us.

Request a quote

Mailing list

Join the Smartbox mailing list for regular updates and news.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@thinksmartbox.com.

We use MailChimp as our marketing email platform. When you join, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.