Knowledge base
- Using your BT Internet email account in Grid 3
- Firewall settings
- Launching Grid 3 on startup
- Grid set settings
- Email account settings in Grid
- Speech settings in Grid
- Mouse and pointer settings in Grid
- Touch settings in Grid
- Eye gaze settings in Grid
- Switch settings in Grid 3
- Setting up a mobile phone with Grid 3
- Set up myGaze Assistive 2 camera in Grid 3
- How can I access the latest languages in Grid 3?
- Display or hide the menu bar in Grid 3
- Getting started with voice activation in Grid 3
- Adding commands to switches in Grid 3
- Using your CereVoice Me voice in Grid 3
- How to configure exceptions for Microsoft Security Essentials/Windows Defender for Grid 3
- Grid 3 Primary users and Dropbox
- Using Gmail 2 Step Authentication in Grid 3
- Pre-Recorded IR Remote files for Environment control
- Setting up an EasyWave Alarm in Grid 3
- How to add an environment control accessory in Grid 3 (Video)
- Sleep screen command in Grid 3
- Setting up a BJoy Stick C Lite with Grid 3
- Auditory Scanning in Grid 3
- Grid 3 and Z-Wave
- Using Grid 3 as a Speech Generating Device (SGD)
- Troubleshooting switches that are not working in Grid 3
- No sound in Grid 3
- Using your iCloud Email account with Grid 3
- How to turn off Safe Search in Grid 3 image search
- Grid 3 failing to load on start up
- Unable to stop Grid 3 loading on Startup after free trial is over
- Grid 3 internal web browser appearing black
- How do I get started with Message banking in Grid 3?
- Using Styles in Grid 3
- Using a smart phone with Grid
- How to change symbol set or library in Grid 3
- How to change symbol skin tone in Grid
- Changing your voice in Grid 3
- Where are access settings in Grid 3?
- Changes to Email Security in Grid
- How do I connect my Gmail account with Grid 3?
- Using your Yahoo email account with Grid 3
- Using more than one language in Grid 3
Firewall settings
Our software may require some changes to the configuration of your home network. Your router and device may have a firewall active, which blocks unauthorised access to the internet and your network. Our software requires access to certain ports on your firewall to function correctly. Please refer to your router and operating system guides to find these configuration options.
Grid 3, Grid for iPad and The Grid 2:
The following domains should not be blocked on port 443:
*.sensorysoftware.com (sharing and getting grids, remote editing, managing Grid Player)
*.dropbox.com (remote editing)
api.cognitive.microsoft.com (web picture search)
The following domains should not be blocked on port 80:
activate.sensorysoftware.com (activation)
Our Windows titles can use proxy settings from Internet Explorer to access these URLs.
Installation and Update:
The following domains should not be blocked on port 443:
downloads.sensorysoftware.com
sensoryupdate2.s3-external-3.amazonaws.com
Grid Player:
The following domain should not be blocked on port 443:
files-grids.sensorysoftware.com
Email in Grid 3 and The Grid 2:
Domains and ports are shown when configuring email within the software, except when a built-in email service is being used in Grid 3.
To receive email the following domains should not be blocked on port 993:
imap.gmail.com (Gmail)
imap-mail.outlook.com (Outlook.com/Hotmail)
imap.mail.yahoo.com (Yahoo!)
To send email the following domains should not be blocked on port 587:
smtp.gmail.com (Gmail)
smtp-mail.outlook.com (Outlook.com/Hotmail)
smtp.mail.yahoo.com (Yahoo!)
Support:
We use a branded client edition of Teamviewer 8. This normally uses port 80 or 443, or port 5938 if these are blocked. To initiate the session Teamviewer needs to access teamviewer.com, then connect to the Smartbox network on 82.71.31.100 (this IP address will not respond to HTTP or other requests).
To allow Smartbox staff to fix problems on the computer, we generally require elevated (admin) access when connecting via Teamviewer.
