Knowledge base
- Downloading and Burning ISO Files
- Gathering information about an error
- Which versions of Windows are supported?
- Types of USB switch connector
- Questions about Smartbox Update
- Keyboard Shortcuts for Windows XP
- Installing VLC media player.
- Activate Smartbox software without an internet connection
- Using your CereVoice Me voice in Grid 3
- Licencing Dwell Clicker 2
- Alea Intelligaze Shortcuts
- Windows 10 and your device
- Quick device maintenance and troubleshooting
- Finding Log files for our software
- Returning an item to us
- Smartbox and your data
- Using Grid 3 to play Steam games
- Reducing the size of photo files for use in Grid 3
- How to disable Windows 10 sign-in
- Unable to access a free trial of a licensed grid set
- Cannot pair wireless Acer keyboard with Grid Pad
- How to remove the handles from a Grid Pad Go device
- How to find your device serial number
- Recommended power settings for your Grid Pad
- Grid 3 failing to load on start up
- How to create cells to play a song or video from your music / video library
- Connecting an external microphone to Power Pad
- Windows 10 Update Assistant failing to update software
- TalkTalk blocking Teamviewer
- Screen rotation re-enabled after Windows update
- Using a smart phone with Grid
- How to add a video to your grid set
- Checking the Bluetooth speaker connection on Touch Pad
- Creating a word list in Grid
- Cleaning of devices
- How to get set up for a Virtual Visit
- How to make Super Core Communication Book pages
- What is AAC?
- Information to help us deliver support
- Grid Voices
- How to add the new Teen and Adult vocabulary to an existing Super Core grid set
- Updating Look to Learn and Look to Read
- Converting video files in Look to Learn on Windows 7
- Declarations of conformity
Grid 3 failing to load on start up
The following fix is quite technical. Please contact our support team or your local dealer if you need assistance.
If you have set Grid 3 to load on start up, but it isn’t working properly please follow these steps:
- Add a Grid 3 shortcut to your start up folder
- Search for the programme ‘run’ from your Windows start menu
- Type Shell:startup
- Copy the shortcut into this folder
- Restart the device
If that doesn’t work, follow these steps to make changes in your devices registry, please note that if you are not familiar with editing the registry, ask for assistance as incorrect usages can cause issues.:
- Run regedit.exe
- Navigate to this registry key location:
“hkey_local_machine\software\wow6432node\microsoft\windows\currentversion\run” - Right click on the right side of the panel and go to New->String value to create a new string value that you can rename to run (“Grid 3”)
- Double click your new string value and under “value data” enter the path to the programme:
“C:\Program Files (x86)\Smartbox\Grid 3\Grid 3.exe” - Restart the device
