

Your Grid Pad will get warm. This is by design and is safe for the user and the Grid Pad. However, if you are holding the Grid Pad or resting it on your lap this can be uncomfortable. It is best to use it on a desk, mount, or tray if it gets too warm for comfort.
There are 4 main things that create heat.
Charging a battery creates heat. Most heat is created when the battery is at it’s lowest. If you will be holding the Grid Pad or resting it on your lap, it is best to charge it beforehand to avoid discomfort.
Grid Pad has a very powerful computer. When it is used intensively, running multiple programs, playing games, playing videos, it will get warm. If you are using it intensively it is best to use on a desk, mount or tray.
The daylight bright display needs a lot of power to be so bright. If your Grid Pad gets too warm for comfort, reduce the brightness.
Grid Pad is designed to operate in temperatures up to 35oC. If you are in a hot environment or in direct sunlight your Grid Pad will get hot. Move into the shade or a cooler environment to let your Grid Pad cool down if it gets too hot.
There are safety protection devices inside that will shut down the Grid Pad if the maximum allowable temperature is exceeded. This will avoid damage to the Grid Pad.
No accessible part will exceed 48°C. This is the maximum allowable temperature for parts likely to be touched specified by EN 60601-1 Medical electrical equipment basic safety and essential performance.
The maximum allowable temperature for parts applied directly to the skin is 48°C. In normal use the device will not exceed this temperature, but it is possible when charging, processing intensively, using daylight bright, or if the ambient temperature is high. For this reason, do not exceed 10 minutes of continuous contact. This is for continuous contact directly with the skin and hotspot on the device.
Join the Smartbox mailing list for regular updates and news.
You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@thinksmartbox.com.
We use MailChimp as our marketing email platform. When you join, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.
Cookie | Duration | Description |
---|---|---|
AWSALBCORS | 7 days | This cookie is used for load balancing services provded by Amazon inorder to optimize the user experience. Amazon has updated the ALB and CLB so that customers can continue to use the CORS request with stickness. |
cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
PHPSESSID | session | This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__zlcmid | 1 year | This cookie is used by Zendesk live chat and is used to store the live chat ID. |
player | 1 year | This cookie is used by Vimeo. This cookie is used to save the user's preferences when playing embedded videos from Vimeo. |
Cookie | Duration | Description |
---|---|---|
_gat | 1 minute | This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites. |
Cookie | Duration | Description |
---|---|---|
_ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
_gat_UA-65566191-1 | 1 minute | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
_gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. |
_hjFirstSeen | 30 minutes | This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. |
vuid | 2 years | This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website. |
Cookie | Duration | Description |
---|---|---|
_hjAbsoluteSessionInProgress | 30 minutes | No description |
_hjid | 1 year | This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
_hjIncludedInPageviewSample | 2 minutes | No description |
_hjShownFeedbackMessage | 1 day | No description |