Knowledge base
- SB10, Grid Pad Go, Pro 11 and Eye 11 general troubleshooting
- Windows 10 and your device
- Quick device maintenance and troubleshooting
- Antivirus updates
- Pre-Recorded IR Remote files for Environment control
- Languages reset after Windows 10 Anniversary update
- Generate a battery report
- How can I improve the battery life of my Grid Pad?
- How do we estimate our battery life?
- SmartNav less responsive after Windows 10 update
- Access method less responsive after Windows update
- How to remove Cookies and search history from Internet Explorer and Microsoft Edge
- How to use headphones without interfering with speech
- How to disable Windows 10 sign-in
- Cannot pair wireless Acer keyboard with Grid Pad
- How to remove the handles from a Grid Pad Go device
- How to find your device serial number
- Recommended power settings for your Grid Pad
- How to turn off touch screen hooking in EyeTech QuickACCESS
- Not receiving notifications of phone calls in Grid 3
- How to improve visual feedback for touch screen users
- Grid Pad 11 not starting
- Windows 10 update reverts Grid Pad Start Menu
- Windows 10 update re-enables Fast startup
- High CPU usage on Grid Pad 13
- Grid Pad and Accessory manuals
- Programmable buttons on Grid Pad 12
- Cleaning of devices
- Grid Pad 15 – A Class 1 Medical Device
- Grid Pad 8 and 10 screen rotating not in sync with touch
- Sleep screen or wake on touch issues after Windows Update 2004/20H2
- Echo cancellation setting in Grid
- Declarations of conformity
- Grid Pad 10s Device temperature
SB10, Grid Pad Go, Pro 11 and Eye 11 general troubleshooting
If you have a SB10, SB18 a first generation Grid Pad Go 8, Go 11, Pro 11 or Eye 11 (First generation are devices purchased between 2014 and April 2016) many issues can be solved by accessing Dell Support.
Go to Dell Support UK (http://www.dell.com/support/home/uk/en/04)
Use the Detect Product option.
This will install the Dell System Detect application. Follow the instructions and the software will detect your device and present system information in your web browser. From here you can update drivers, BIOS and run troubleshooting.
Install all recommended firmware, drivers and updates.
