Skip to main content
Smartbox logo
Contact our support team
Back to categories

Knowledge base

General Support / Guides

How to get set up for a Virtual Visit

Virtual Visits offer you a way to trial our technology at home.

Here are some helpful tutorial videos to help you get set up once your equipment arrives.

How to mount your Grid Pad:

How to set up eye gaze:

How to position your floor stand:

There are different options for device positioning which are outlined below. Choose the position that suits the user best and make sure the screen is approximately 60cm away from them.

  • An upright position where the device is positioned directly in front of the user

  • A reclined position where the device is positioned above the user and tilts down

  • An up right position where the individual has their chin on their chest and the device is angled up towards their face

  • In all positions the device should be central to the individual where possible

If you need help with anything else before your Virtual Visit, please contact us.

Book a visit

Book an appointment from our team to try out our technology.

Book a visit

Request a quote

Quickly put together what you need and send it over to us.

Request a quote

Mailing list

Join the Smartbox mailing list for regular updates and news.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@thinksmartbox.com.

We use MailChimp as our marketing email platform. When you join, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.