- SB10, Grid Pad Go, Pro 11 and Eye 11 general troubleshooting
- Windows 10 and your device
- Quick device maintenance and troubleshooting
- Antivirus updates
- Pre-Recorded IR Remote files for Environment control
- Languages reset after Windows 10 Anniversary update
- Generate a battery report
- How can I improve the battery life of my Grid Pad?
- How do we estimate our battery life?
- SmartNav less responsive after Windows 10 update
- Access method less responsive after Windows update
- How to remove Cookies and search history from Internet Explorer and Microsoft Edge
- How to use headphones without interfering with speech
- How to disable Windows 10 sign-in
- Cannot pair wireless Acer keyboard with Grid Pad
- How to remove the handles from a Grid Pad Go device
- How to find your device serial number
- Recommended power settings for your Grid Pad
- How to turn off touch screen hooking in EyeTech QuickACCESS
- Not receiving notifications of phone calls in Grid 3
- How to improve visual feedback for touch screen users
- Grid Pad 11 not starting
- Windows 10 update reverts Grid Pad Start Menu
- Windows 10 update re-enables Fast startup
- High CPU usage on Grid Pad 13
- Grid Pad and Accessory manuals
- Programmable buttons on Grid Pad 12
- Cleaning of devices
- Grid Pad 15 – A Class 1 Medical Device
- Grid Pad 8 and 10 screen rotating not in sync with touch
- Sleep screen or wake on touch issues after Windows Update 2004/20H2
- Echo cancellation setting in Grid
How do we estimate our battery life?
Battery life of a device is dependent on how the device is used. Some users will be using their device all day, using nearly every feature, browsing the internet, streaming video, playing music and more. An AAC user on the other hand may only use the device for using the Grid to communicate.
For us to give a fair estimate of the expected battery life of a device we perform some basic tests that reflects the typical use of an AAC device.
Our battery test
Our settings test at test:
- 70% screen brightness
- 50% device volume
We then run Grid 3 on an hour long cycle, first Grid repeats our test phrase “AAC is more important than knowledge” every minute for 35 minutes
The display then rests for 25 minutes, before starting from the beginning.
We run this until the battery is completely depleted. This test is then repeated at least three times, until we find a consistent and reliable battery life.
We developed this test over time to reflect ‘typical’ use of an AAC device and to meet the standards our customers require.
How we quote our battery life
We will always round our quoted time down to the nearest hour. If the device supports eye gaze, we will also quote the battery life with and without eye gaze.
What can effect our quoted battery life
- Playing back video and media
- Intensive web browser use
- Screen brightness
- Age of device
- Using additional software or games
Validating our battery tests
We validate our battery test by running it on other AAC devices on the market. We compare our results to their quoted battery life to be confident our test is fair and accurate.
For more information on improving battery life
Request a quote
Quickly put together what you need and send it over to us.