Knowledge base
- Downloading and Burning ISO Files
- Gathering information about an error
- Which versions of Windows are supported?
- Types of USB switch connector
- Questions about Smartbox Update
- Keyboard Shortcuts for Windows XP
- Installing VLC media player.
- Activate Smartbox software without an internet connection
- Using your CereVoice Me voice in Grid 3
- Licencing Dwell Clicker 2
- Alea Intelligaze Shortcuts
- Windows 10 and your device
- Quick device maintenance and troubleshooting
- Finding Log files for our software
- Returning an item to us
- Smartbox and your data
- Using Grid 3 to play Steam games
- Reducing the size of photo files for use in Grid 3
- How to disable Windows 10 sign-in
- Unable to access a free trial of a licensed grid set
- Cannot pair wireless Acer keyboard with Grid Pad
- How to remove the handles from a Grid Pad Go device
- How to find your device serial number
- Recommended power settings for your Grid Pad
- Grid 3 failing to load on start up
- How to create cells to play a song or video from your music / video library
- Connecting an external microphone to Power Pad
- Windows 10 Update Assistant failing to update software
- TalkTalk blocking Teamviewer
- Screen rotation re-enabled after Windows update
- Using a smart phone with Grid
- How to add a video to your grid set
- Checking the Bluetooth speaker connection on Touch Pad
- Creating a word list in Grid
- Cleaning of devices
- How to get set up for a Virtual Visit
- How to make Super Core Communication Book pages
- What is AAC?
- Information to help us deliver support
- Grid Voices
- How to add the new Teen and Adult vocabulary to an existing Super Core grid set
- Updating Look to Learn and Look to Read
- Converting video files in Look to Learn on Windows 7
- Declarations of conformity
Updating Look to Learn and Look to Read
The latest software for Look to Learn and Look to Read no longer relies on Flash technology, or the Flash Player plug-in, bringing greater reliability, security and performance.
Remember to update your software before Flash stops working on 31 December 2020.
Update Look to Learn Update Look to Read
Please be aware that the first time you startup the new Look to Learn, it will start converting your video files in the background. This can take some time, especially if you have lots of video wall resources.
The update also brings other software improvements and character diversity:
Character diversity
It’s important that our software reflects our communities, so we have made improvements to the character diversity.
All video file formats
You can now upload a video to Look to Learn in any of the following formats: .webm, .mp4, .flv, .avi, .mov and .ogg.
