Skip to main content
Contact our support team

MyTobii eye tracking not working with The Grid 2 after update

If you have a MyTobii P10 you may find the eye tracking no longer works after a Smartbox Update.  This is because of updates to The Grid 2 to work with the new Tobii software for their CEye, which you will need to install:

  • Go to the Tobii download site and save the ‘’ file to your desktop.
  • Close all applications, including the MyTobii software.
  • Stop the TET server by right-clicking on the TET server tray icon (the little blue ‘t’) in your task bar, and select ‘Stop’.
  • Go to the Control Panel, and double click on Add/Remove Programs
  • Remove Tobii Eye Tracker Server and MyTobii from the list of programs.
  • Unzip the ‘’ file, and open the folder.  Double click on setup.exe, and follow the instructions.
  • Restart the computer.
  • Run Smartbox Update one more time.

Tobii also have their own list of instructions.

Request a quote

Quickly put together what you need and send it over to us.

Request a quote

Mailing list

Join the Smartbox mailing list for regular updates and news.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at

We use MailChimp as our marketing email platform. When you join, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.