Knowledge base
- Using The Grid 2 with Windows 8
- Enable Windows 8 on-screen keyboard function keys
- Remote support
- Using your CereVoice Me voice in Grid 3
- Change the size of screen items in Windows
- Change the size of menu fonts in Windows 7
- Downloading and Burning ISO Files
- How to disable a built in Web camera
- Gathering information about an error
- Which versions of Windows are supported?
- User Permissions for Smartbox software
- Types of USB switch connector
- To change the size of screen items in Windows
- To change the size of screen items in Windows 8
- SAPI speech is not working!
- Questions about Smartbox Update
- Keyboard Shortcuts for Windows XP
- Installing VLC media player.
- Corrupted memory cards
- Can’t get some/any voices to work
- Using Dwell Clicker 6 with Smartnav
- Activate Smartbox software without an internet connection
- Licencing Dwell Clicker 2
- Alea Intelligaze Shortcuts
- Windows 10 and your device
- Quick device maintenance and troubleshooting
- Antivirus updates
- Finding Log files for our software
- Returning an item to us
- Languages reset after Windows 10 Anniversary update
- Windows 10 update has broken Wi-Fi on my device
- Smartbox and your data
- Resetting your Smartbox account password
- Using Grid 3 to play Steam games
- Problems with Grid 3, The Grid 2 and Look to Learn after the Windows Autumn Creators update
- SmartNav less responsive after Windows 10 update
- How to Uninstall Dwell Clicker
- How to remove Cookies and search history from Internet Explorer and Microsoft Edge
- Reducing the size of photo files for use in Grid 3
- How to disable Windows 10 sign-in
- Unable to access a free trial of a licensed grid set
- Cannot pair wireless Acer keyboard with Grid Pad
- Where can I find the myGaze EyeMouse Play software?
- How to remove the handles from a Grid Pad Go device
- How to find your device serial number
- No sound in Grid 3 after Windows update
- Recommended power settings for your Grid Pad
- Grid 3 failing to load on start up
- Beeping sound when using keyboard, Windows button or switch
- How to improve visual feedback for touch screen users
- How to create cells to play a song or video from your music / video library
- Grid Pad 11 not starting
- Unable to send messages using Grid 3 with Call Center
- Connecting an external microphone to Power Pad
- Windows 10 Update Assistant failing to update software
- TalkTalk blocking Teamviewer
- Screen rotation re-enabled after Windows update
- Using a smart phone with Grid
- Support options when you purchase from a Smartbox Partner
- Checking the Bluetooth speaker connection on Touch Pad
- Super Core Communication Book: FAQs
- Creating a word list in Grid
- Cleaning of devices
- How to get set up for a Virtual Visit
- How to make Super Core Communication Book pages
- How to purchase and install PODD in Grid 3
- How to purchase and install PODD in Grid for iPad
- What is AAC?
- Grid Pad and Accessory manuals
- Information to help us deliver support
- Grid Voices
- How to add the new Teen and Adult vocabulary to an existing Super Core grid set
- Updating Look to Learn and Look to Read
- Converting video files in Look to Learn on Windows 7
- Sleep screen or wake on touch issues after Windows Update 2004/20H2
- Declarations of conformity
- Medical Device Regulations
- Apache log4j vulnerability
- Is discount available for Grid software or apps in the US?
- Is discount available for Grid software or apps in the UK?
- Grid Player is temporarily unavailable
- Windows 10 update re-enables Fast startup
- High CPU usage on Grid Pad 13
- How to add a video to your grid set
- Windows on screen keyboard not working after Windows 10 Anniversary update
- How can I improve the battery life of my Grid Pad?
- Grid 3 is not able to update
- Troubleshooting switches that are not working in Grid 3
- Cursor drifting to the side of the screen when using Quha Zono
- Smartbox software issues after Windows 10 updates
- Can I use Grid AAC software on an Android device?
- Firmware update affecting Touch Pad
- Fix for firmware update affecting Touch Pad
Problems with Grid 3, The Grid 2 and Look to Learn after the Windows Autumn Creators update
If you have experienced an error message when trying to start Grid 3, The Grid 2 or Look to Learn after the Windows Creators, or Windows Autumn Creators update, you may need to reinstall the software.
Note that you don’t need to buy a new licence, and user information is not overwritten, just follow the steps below to reinstall.
Grid 3
- Go to thinksmartbox.com/download-grid-3/
- Complete the download form and click download
- Reinstall the program
The Grid 2
- Go to thinksmartbox.com/download-the-grid-2
- Select The Grid 2 and the version you are using
- Reinstall the program
Look to Learn
- Go to thinksmartbox.com/download-look-to-learn
- Complete the download form and select the Look to Learn download.
- Reinstall the program
