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Problems using Grid to speak on your phone

Some of our Grid Pad 8 and 10 devices do not have the correct Bluetooth adaptor to use Grid to speak on the phone. These are listed below.  

If you have one of these devices, you will need a Bluetooth Dongle to use Grid to speak on the phone. 

Device  USB version  Can use Grid to speak on the phone 
Cielo 10  A  No 
Zebra 10”  A  No 
Fujitsu 8”  A  No 
Dell venue 11  A  No 

If you are using a Bluetooth Dongle, you may need to disable your existing inbuilt Bluetooth adapter: 

  • Go to Device Manager  
  • Right click on the Bluetooth adapter  
  • Select Disable Device 
  • Connect your Bluetooth Dongle and restaryour device 

You do not need any additional manufacturer drivers as Windows should detect the Bluetooth Dongle. 

This image shows what your device may look like. The Bluetooth Dongle is the Broadcom BCM20702 Bluetooth 4.0 USB device. 

Bluetooth adapter settings

Once you are set up with your Bluetooth Dongle, this article guides you through how to connect to your smart phonehttps://thinksmartbox.com/answer/using-a-smartphone-with-grid/ 

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