

Note: Sensory update is now called Smartbox Update
Smartbox Update is used to get the latest version of Smartbox software installed on your computer.
Smartbox Update will get the latest version of all Smartbox Software titles installed. You cannot select which programs will be updated.
You should use Smartbox Update if you have a problem with a Smartbox Software program and you want the latest version of the software. You can also use Smartbox Update if there is a new feature available that you wish to download.
When you start the updater it connects to the sensory update site and checks for suitable updates. If any Smartbox Software programs are out of date it will download the latest updates and install them. The process is completely automatic. You will need a working internet connection.
To start the update process Start->All Programs->Smartbox->Smartbox Update. Click to select a language and click the ‘Update’ button.
Yes.
No, but it may take a long time on a dial up connection. The size of the downloads will vary depending on what is installed and when it was last updated. The updater tries to avoid downloading files unless its essential that they are required.
The updater requires Internet Explorer 6 (or later) to be installed on your machine. If you have Windows XP (or Vista) its already there.
The updater needs to be able to install new program components. If you need a system administrator to install a program, you will need to be an administrator to run the updater.
No – the updater will determine the latest version of eachSmartbox Software program installed on your machine and updates it. The installer will respect user settings, and also block updates if they are not yet available in your language. The only way to roll back an update is to uninstall the product and re-install it.
The updater doesn’t actually update any files until it has downloaded all required files to a temporary area. If you restart the updater it will resume where it left off.
Any internet connection can fail during downloads. If this happens the updater may report an error. If so, check with your browser that you can see the Smartbox site and then restart the updater. It will resume automatically from the latest file that downloaded successfully.
The updater downloads files using the engine embedded in Internet Explorer. As long as Internet Explorer can see www.sensorysoftware.com, it will work correctly.
It is possible to have multiple versions of some sensory software programmes installed on a machine. Each installation should be updated separately. You should either update all installations, or none.
Please contact Smartbox.
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