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General Support / Guides

Quick device maintenance and troubleshooting

It is important to maintain your device with the latest updates and drivers for fixes, stability and security.

Windows Update

In most cases Windows will automatically download new updates, however you can manually run Windows Update from Control Panel.

Many updates require your device to restart. Once updates have been completed, it is good practice to run Windows update again as this can trigger further updates.

Software updates

Grid 3, Look to Learn, The Grid 2 and other Smartbox Software can be updated by running Smartbox Update.

This is found in the Start menu under Smartbox.

Grid 3 can be set to automatically download updates in Settings. When an update is available you will see an orange notification in the top right of the menu.

Windows Update

Add a sentence that updates should not be turned off.

Anti-Virus Software

Windows 8 and 10 include the free Microsoft Windows Defender anti-virus software. We recommend Windows 7 users us the free Microsoft Security Essentials.
If you have problems with pop-up ads in you browser we recommend installing a paid subscription to Malware Bytes from malwarebytes.org in addition to the above. The free version of Malware bytes does not give realtime protection.

Device updates

If you have a SB10, SB18 a first generation Grid Pad Go 8, Go 11, Pro 11 or Eye 11 (First generation are devices purchased between 2014 and April 2016) many issues can be solved by accessing Dell Support.

Go to Dell Support UK (http://www.dell.com/support/home/uk/en/04)

Use the Detect Product option.

This will install the Dell System Detect application. Follow the instructions and the software will detect your device and present system information in your web browser. From here you can update drivers, BIOS and run troubleshooting.

Install all recommended firmware, drivers and updates.

Eye gaze

Ensure that all of your camera software is up to date with the latest drivers.

Tobii Cameras

You can find the latest drivers for Tobii cameras and devices on the Tobii support page: http://www.tobiidynavox.com/support-training/

MyGaze

The latest MyGaze software is available here (requires your product activation code): http://forum.mygaze.com/download/

Alea

The latest Alea software is available here: http://www.alea-technologies.de/pages/quick-download.php

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