- SB10, Grid Pad Go, Pro 11 and Eye 11 general troubleshooting
- Windows 10 and your device
- Quick device maintenance and troubleshooting
- Antivirus updates
- Pre-Recorded IR Remote files for Environment control
- Languages reset after Windows 10 Anniversary update
- Generate a battery report
- How can I improve the battery life of my Grid Pad?
- How do we estimate our battery life?
- SmartNav less responsive after Windows 10 update
- Access method less responsive after Windows update
- How to remove Cookies and search history from Internet Explorer and Microsoft Edge
- How to use headphones without interfering with speech
- How to disable Windows 10 sign-in
- Cannot pair wireless Acer keyboard with Grid Pad
- How to remove the handles from a Grid Pad Go device
- How to find your device serial number
- Recommended power settings for your Grid Pad
- How to turn off touch screen hooking in EyeTech QuickACCESS
- Not receiving notifications of phone calls in Grid 3
- How to improve visual feedback for touch screen users
- Grid Pad 11 not starting
- Windows 10 update reverts Grid Pad Start Menu
- Windows 10 update re-enables Fast startup
- High CPU usage on Grid Pad 13
- Grid Pad and Accessory manuals
- Programmable buttons on Grid Pad 12
- Cleaning of devices
- Grid Pad 15 – A Class 1 Medical Device
- Grid Pad 8 and 10 screen rotating not in sync with touch
- Sleep screen or wake on touch issues after Windows Update 2004/20H2
- Echo cancellation setting in Grid
Sleep screen or wake on touch issues after Windows Update 2004/20H2
Devices affected: Grid Pad 8, Grid Pad 10, and Touch Pad ST10B, Legacy devices
A recent update for some Windows devices has removed a vital Windows power plan that enables waking via the touch screen.
This can limit your device’s ability to wake from sleep successfully.
Note: You can find out if you have the ST10B version of Touch Pad by looking at the label underneath the stand.
There are 2 options to resolve this issue:
You can no longer set your device to sleep via the power button and wake on touch. Instead, you can choose to:
- Wake your device on touch, and use the Sleep screen command in Grid 3 command to put your device to sleep. (Our Support Team can enable this for you via a registry fix – see below for further information)
- Wake and sleep your device by the power button
Enabling wake on touch
Please contact Smartbox Support who can install this registry fix for you.
Note: The registry fix can cause the following side effects if you try to put your device to sleep by pressing the power button:
- Black screen appearing over Windows – requiring a restart to remove.
- Loss of touch screen access
- A sudden shutdown
- System crashes
All future Smartbox devices will have this registry fix installed by default. If you do not require the device to be woken up by pressing the touch screen – contact our Support Team. We will remove the registry fix and enable your device to be slept and woken via the power button.
Add the Sleep screen command to your grid set
You can find out more about the Sleep screen command in this article. This command will also enable users to save battery when the device is not in use.
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