Knowledge base
- Downloading and Burning ISO Files
- Gathering information about an error
- Which versions of Windows are supported?
- Types of USB switch connector
- Questions about Smartbox Update
- Keyboard Shortcuts for Windows XP
- Installing VLC media player.
- Activate Smartbox software without an internet connection
- Using your CereVoice Me voice in Grid 3
- Licencing Dwell Clicker 2
- Alea Intelligaze Shortcuts
- Windows 10 and your device
- Quick device maintenance and troubleshooting
- Finding Log files for our software
- Returning an item to us
- Smartbox and your data
- Using Grid 3 to play Steam games
- Reducing the size of photo files for use in Grid 3
- How to disable Windows 10 sign-in
- Unable to access a free trial of a licensed grid set
- Cannot pair wireless Acer keyboard with Grid Pad
- How to remove the handles from a Grid Pad Go device
- How to find your device serial number
- Recommended power settings for your Grid Pad
- Grid 3 failing to load on start up
- How to create cells to play a song or video from your music / video library
- Connecting an external microphone to Power Pad
- Windows 10 Update Assistant failing to update software
- TalkTalk blocking Teamviewer
- Screen rotation re-enabled after Windows update
- Using a smart phone with Grid
- How to add a video to your grid set
- Checking the Bluetooth speaker connection on Touch Pad
- Creating a word list in Grid
- Cleaning of devices
- How to get set up for a Virtual Visit
- How to make Super Core Communication Book pages
- What is AAC?
- Information to help us deliver support
- Grid Voices
- How to add the new Teen and Adult vocabulary to an existing Super Core grid set
- Updating Look to Learn and Look to Read
- Converting video files in Look to Learn on Windows 7
- Declarations of conformity
Smartbox and your data
Grid 3, Grid for iPad, Grid Player and some of our website services have features that require us to store your data online. We take your privacy and protection of this data seriously. This article outlines how and where we store your user data.
Grid for iPad
Grid for iPad does not store any user specific data online, this includes chat history, predictions, voice settings and other features that require Grid to recall what has been said by the user. This data is stored on the device itself and not transmitted to any Smartbox or third party service.
If Grid for iPad is linked to Dropbox, grid set and message banked data is transmitted between Grid for iPad and the Dropbox service.
More information on how and where Dropbox stores your data
Remember that if you are using the Remote editing feature, only users you have given permission have access to your grid sets will have access, however data contained in the grid set is your responsibility.
When you create a user account in Grid for iPad you will be notified of several Privacy settings, including learning predictions, recording chat history and using location data. This data is always stored locally and is not sent to Smartbox in any way.
Grid 3
Grid 3 does not store any user data online. All data regarding your social and email accounts is stored locally and is never shared. To use Remote Editing features you must use a Dropbox account. This stores your grid set data, but does not store your user settings or accounts.
More information on how and where Dropbox stores your data
Remember that if you are using the Remote editing feature, only users you have given permission have access to your grid sets will have access, however data contained in the grid set is your responsibility.
When you create a user account in Grid 3 you will be notified of several Privacy settings, including learning predictions, recording chat history and using location data. This data is always stored locally and is not sent to Smartbox in any way.
Smartbox accounts
Your Smartbox account lets you upload and share your grids online with Online Grids and send your grid sets to Grid Player. We encrypt your password and only require an email address for this service to work. When you send information to us we use HTTPS/SSL. Data we collect on usage, as well as any data you have sent (your grid sets shared with Grid Player) is stored in an Amazon S3 server within the EU.
More information on EU data protection
Grid Player
Grid Player requires a Smartbox account to download and access grids. Your Apple device can be encrypted.
Detailed guidance about how Apple secure your device
Online Grids
To share your grid sets on Online Grids you will need to have a Smartbox Account. If you choose to share a grid set online you should always ensure that it is free of personal data as they are available for everyone to download.
Our Website and completed forms
Data sent to use via our website is secured using HTTPS/SSL and stored on our private servers. If you choose to join our mailing list this information is held with our service provider Mailchimp.
