fbpx Skip to main content
Contact our support team

Smartbox software issues after Windows 10 updates

On occasion, Windows 10 updates can interfere with Smartbox software and you may not be able to start the app. The solution to this is to reinstall the software.

Grid 3

If Grid 3 is telling you it is not licenced, or that voices are not displaying, after a Windows 10 update. Download the installer for Grid 3 here and reinstall. This will not overwrite any user or settings information.

The Grid 2

If you see a message telling you ‘Unable to load component Sensory Speech’ and that ‘This program has encountered a problem and needs to end’, download The Grid 2’s installer from here and reinstall. This will not overwrite any user settings or information.

Look to Learn

If after a Windows update Look to Learn will not start, sometimes with the error ‘There was an error with Look to Learn. Please contact Smartbox’. Download the installer for Look to Learn here and reinstall.

Dwell Clicker

If a previously licensed copy of Dwell Clicker is now showing as ‘Dwell Clicker Free’ and displays ‘Licence error: program cannot start’. Download the Dwell Clicker installer from here and reinstall.

 

Request a quote

Quickly put together what you need and send it over to us.

Request a quote

Mailing list

Join the Smartbox mailing list for regular updates and news.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@thinksmartbox.com.

We use MailChimp as our marketing email platform. When you join, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.