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General Support / Guides

Windows 10 and your device

The new Windows 10 operating system is supported by most of our communication aids.

Grid 3, Look to Learn and The Grid 2 support Windows 10.

Current range (2017)

Models that come with Windows 10:

Grid Pad Go 8 (2nd Gen) Grid Pad Go 10, Grid Pad Pro 11 (2nd Gen), Grid Pad Pro 18 (2nd Gen), Grid Pad Eye 11 (2nd Gen), Grid Pad Eye 18 (2nd Gen), Grid Pad Pro 13, Grid Pad Eye 13

All models are shipped with Windows 10 Pro, except the Grid Pad Go 10, Pro 13 and Eye 13 which are supplied with Windows 10 LTSB.

Legacy devices

Models that can be upgraded to Windows 10:

Grid Pad Go 8 (2015), Grid Pad Go 11 (2015), Grid Pad Pro 11 (2015), Grid Pad Pro 18 (2015), Grid Pad Eye 11 (2015), Grid Pad Pro 18 (2015)

ISeries + (see http://www.tobiidynavox.com/iseriesplus/win10 for upgrade information)

Microsoft offer a free upgrade to Windows 10 for all AAC devices. For more information please visit: https://www.microsoft.com/en-us/accessibility/windows10upgrade

Models that do not support Windows 10:

SB10

Grid Pad Rugged

Tobii CSeries, ISeries Classic

Eye gaze

If you are updating your device to Windows 10, ensure that all of your camera software is up to date with the latest drivers.

MyGaze

The latest MyGaze software is available here (requires your product activation code): http://forum.mygaze.com/download/

Alea

The latest Alea software is available here: http://www.alea-technologies.de/pages/quick-download.php

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