Skip to main content
Smartbox logo
Contact our support team
Back to categories

Knowledge base

General Support / General Support

Windows 10 update has broken Wi-Fi on my device

There have been a number of reports of a recent Windows 10 update (December 2016) knocking out internet connectivity. To fix this issue:

  • Click start
  • Click run
  • Type in “CMD” and press enter
  • This opens up a command prompt window
  • Now type in “ipconfig /release” and press enter
  • Finally, type in “ipconfig /renew” and press enter
  • Now try to go online to see if the connection is working

If this hasn’t resolved the issue, you can also clear the DNS settings.

  • To do this, open the command prompt window again
  • Now type in “ipconfig /flushdns” and press enter

Open your web browser and navigate to check if your connection is working.

Book a visit

Book an appointment from our team to try out our technology.

Book a visit

Request a quote

Quickly put together what you need and send it over to us.

Request a quote

Mailing list

Join the Smartbox mailing list for regular updates and news.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@thinksmartbox.com.

We use MailChimp as our marketing email platform. When you join, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.