In light of the government’s latest announcement of a national lockdown in England, Wales, Scotland and Northern Ireland, we want to reassure people that we will continue to support the needs of those who use Assistive Technology.
We are offering virtual services where possible and will be reviewing this throughout the lockdown to ensure we continue to safely provide AAC to those that need it.
To help support AAC at home we will also be sharing tips and resources across our social channels, and providing additional Online Grid training dates.
Virtual Visits are available across the UK and offer you a way to trial our technology at home. Start by talking to a member of our team, and we’ll arrange a suitable trial device to be sent to you.
Once your trial device arrives, we’ll help you get set up ready for your Virtual Visit with an Assistive Technology Specialist.
Online Grid Training
Discover the basics of Grid AAC software and learn more about symbol and text communication, from the comfort of your desk. These virtual sessions will give you an introduction to Grid and different access methods, and the confidence to start editing and personalising the software to suit your needs.
Keeping AAC users and the people that support them safe is still our number one priority. We have safety processes in place when it comes to delivering orders, loans, repairs and swap out devices.
All devices will go through a 48-hour quarantine period and will be sanitised before we ship them.
If working face-to-face with clients we will be wearing the highest level of PPE (including fit-tested unvented FFP3 masks, gowns, eye protection and gloves).
Temperatures are checked daily. All devices are cleaned thoroughly after each user, and we provide transparent pull-up screens to support social distancing.
We will continue to fulfil orders and keep up with the demand. We have no current issues with supply and a good stock of products.
Please keep in touch with us via our Facebook Community. We want to hear how you are doing and what we can do to help.
Take care of yourselves and each other,
The Smartbox Team
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