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Posted on March 19, 2020

As Coronavirus continues to turn the world upside down, we will do everything we can to continue supporting the needs of the people who use our technology.

We are here to support you

We want to reassure you that we are fully operational and here to help. Our support channels are open as usual and we will continue to fulfil orders – we have no current issues with supply and a good stock of products.

Where possible our teams are now working remotely, so don’t be alarmed if you phone us and hear a dog or two barking in the background! We have all the technology and systems in place for Smartbox to run effectively.

Hygiene procedures

Keeping AAC users and the people that support them safe is our number one priority. We have put new processes in place when it comes to delivering orders, loans, repairs and swap out devices.

All devices will go through a 72-hour quarantine period and will be sanitised before we ship them.

No one left without a voice

We are working on a number of initiatives that mean people can continue to get access to our products and services.

In the UK we are following Government guidelines so have suspended our face to face visits and training for now. We are exploring ways to deliver Virtual Visits to ensure no one is left without a voice – more information on this coming soon.

Stay connected

We hope you’re all staying safe and our thoughts are with everyone affected. It is challenging for us all at the moment, but we’re going to do everything we can to support you.

Please keep in touch with us via our Facebook Community. We want to hear how you are doing and what we can do to help.

Take care of yourselves and each other,

The Smartbox Team

Helpful tips on looking after and cleaning your device

This guidance is no longer up to date. Please see our most recent update.

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