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Posted on November 16, 2022

Our new online Hub is the single 24/7 destination for useful information on how to get the most out of your Smartbox product, combining 25 years of expertise across the company, from AAC specialists, engineers, SLTs and more.

The Hub catalogues information into intuitive, searchable and easy-to-find categories, with options for Support, Training and Product including:

  • Getting a device repaired
  • Information on Software, Grid sets, Devices and Access Methods
  • Troubleshooting for product queries
  • Printable paper-based resources
  • Manuals in a variety of languages
  • Workshops, webinars, and options for personalised training
  • Contacting Smart Support



The Hub

Always available

Although our Support Team provide world-leading assistance, they can’t be available 24/7. The Hub means you can access around-the-clock information and support for Grid or your Smartbox device.

The quality checking process

Information is routinely checked by Smartboxers to ensure it is kept up-to-date.

To further improve the quality of the content, Hub users can share their feedback at the bottom of each article to let us know if the information was useful and if it solved your query.

The option to share feedback found at the bottom of each article page.

Accessibility features

Smartbox Hub is accessible to all. In-build accessibility features such as dyslexia and colour-blind friendly text options make for a stress-free experience.

A screenshot of the accessibility toolbar with different effects in action.
The accessibility features in action

Become a Grid expert

Smartbox Hub means you can get equipped with the tools to become an expert in Grid. Next year we will be announcing the exciting ways you can get involved with improving the Hub. For now, you can share you Grid tips in the Faceboook Community.


Request a quote

Quickly put together what you need and send it over to us.

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Mailing list

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You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at

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