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Posted on March 5, 2021

Shape the future of Smartbox

We’ve launched our first accessible customer survey as part of our commitment to change the customer experience for disabled people.

We are listening and would like to hear from people who use AAC, their families and the professionals who support them. Your feedback and insights will shape our products and services as we continue to develop them in 2021 and beyond.

There are up to 15 questions, many of which are multiple-choice. We have created accessible grid set versions for people using Grid software.

Complete the survey online

Accessible survey grid sets

To ensure everyone’s voice is heard we’ve created a grid set for people using Grid software to access the survey.

You’ll find the symbol and text-based grid sets in Online Grids. To add them, go to Menu – Add grid sets – Online Grids and search for AAC Survey.

Online Grids AAC Survey

Smartbox Survey 2021 grid set

Grid set with symbol support

This is the first time we’ve tried this so please let us know how you get on. If you need any assistance please get in touch with us at support@thinksmartbox.com or book a support call.


We made a series of pledges to improve the Smartbox customer experience as part of Purple Tuesday on 3 November 2020. This is an annual awareness day with the intention of making change for all 365 days of the year.

Find out more about Purple Tuesday and other companies leading the way to make customer experiences more accessible at purpletuesday.org.uk.

Our Purple Tuesday pledge

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