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Posted on July 13, 2022

Top tip: most useful pages in the care guide

The Smartbox Care Guide is a resource which provides tips to help you use, maintain and get the most out of your Smartbox AAC device or Grid. Jess, an assistive technology specialist, shares her favourite pages of the care guide and her top tips which can support your user continue to communicate.


Contents – page 4

There are handy pages at each end of the guide. The contents page at the start makes it easy to find the information you need.

A screenshot of the contents page of the care guide.

Problem solving – pages 24 – 27

Our support team have listed bite sized solutions to the most common queries reported by users, alongside quick tips to get you back up and running.

Issues with sound – page 24

Ensure the sound is clear so an AAC user can communicate effectively, with their chosen voice.

A section of page 24 of the care guide, which states what to do if you can't hear your voice.

Device freezing – page 26

In rare instances, your device may crash or freeze, so it’s important to know how to perform a hard reset. Don’t forget, if you have a Grid Pad 10s, Grid Pad 12 or 15 with a remote power button, this can also be achieved by pressing and holding the external button or switch connected to the remote power button for greater user accessibility.

Page 26 of the care guide, this tells about what to do when your device is frozen.

Make notes – pages 14, 19, 21, 27

Add user specific or device specific information in the note space throughout. For example, on page 21 ‘Other software’ you could add relevant device set-up and update instructions for educational apps outside Grid 3. On page 19 you could make notes about storing your device such as tips to avoid damage.

The software notes section of the care guide.

Accessing further support

Technology isn’t always simple to use first time – but we are here to help. If you need further assistance with a query or want to get more out of your AAC device you can contact the supplier of your device (there’s space for their contact info at the front of the Guide) or get in touch with our fantastic support team, who are just an online chat, call or email away.

Care guide page which details how to get in contact with further support.

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About Jess

As an AT specialist, jess spends each day meeting AAC users and exploring options to help people live their lives with greater independence and the ability to communicate.

Jess has an in-depth understanding of common challenges faced by users on a day-to-day basis, having previously worked in our support team and at a SEN school. Hand in hand with this, Jess also witnesses the huge successes possible once those challenges have been overcome.

”So that’s it – a quick reminder of why I love the Care Guide. Download it here – pin it to the device desktop or print it out, where ever works best for you. I hope you find it as helpful as I do!”

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