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Returning a device for repair

To return your device to us, please complete the form below. We will be in touch to confirm the repair and give you your RMA number.

Once the form is completed you will be given the address and packaging guide.

Please remove all customer data from the device before shipping in case of loss in transit.

A list of our Commodity codes for orders entering the EU is available here.

For out of warranty repairs, the minimum cost will be £120, to cover the cost of investigation and shipping. Parts and other expenses may be added on top of that.

If you have any questions please get in touch with us by emailing repairs@thinksmartbox.com

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