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Terms and Conditions of Sale


All quotations will be honoured for a period of 30 days, errors and omissions excepted. If you would like a quotation, please email or call +44 (0) 1684 578 868.

Acceptance of orders

We accept orders in written form by post, fax or email. Official orders from statutory bodies are accepted with an official order number. Orders from businesses and charities are accepted on the basis of their credit agreement with us. Orders from individuals are accepted with the return of a VAT exemption form (if needed), along with payment in full by credit card or cheque.

The VAT exemption form is available at


All goods remain the property of Smartbox Assistive Technology Ltd until paid for in full.


All Smartbox devices come with a standard 2 year guarantee. With SmartCare, you can upgrade from the standard guarantee to a comprehensive support package for up to five years from the date of purchase. The additional cover includes protection against one instance of accidental damage per year and a swap out device if a repair is required.

More information on SmartCare and the terms and conditions are available on our website at


For all stocked items Smartbox aim to deliver within 15 working days. For purchase orders for all stocked items marked as urgent Smartbox aim to deliver within 5 working days. Please note that some parts supplied by 3rd parties may take longer to be delivered


If you have faulty equipment, please contact our Support Team using the details below. We will send you a form for you to complete with the details of the equipment and the reason for return. If a repair is required, you will be issued with a Return Material Authorisation (RMA) number.

In the case of a warranty repair, we will cover the cost of the carriage both ways.

Cancelation of your order

You may cancel your order at any time before shipment for a full refund. Thereafter, please refer to our returns policy


If for any reason you are unhappy with your Smartbox order you can return it to us undamaged within 14 days of delivery for a full refund. To arrange a refund, please contact us.

Refunds of digital goods and computer software

If you are having an issue with computer software or other digital goods, please contact us within 14 days. If you have purchased a licence key, you will need access to the device the licence key has been activated on.
If you purchased our software from another vendor, for example the Apple App Store, you will need to contact them directly.


We are proud of our reputation, and hope that you will never have reason to complain. If you are unhappy with any of our products, or the service you have received, please contact us as soon as possible.


Products from Smartbox Assistive Technology Ltd are guaranteed for two years from the date of dispatch against any defective materials or workmanship. This excludes accessories in the My World package which are guaranteed for 3 months.

VAT exemption

Orders from individuals or Charities may qualify for VAT exemption. Please complete and sign the VAT Exemption form and return it to us at the address below – marked for accounts.

The VAT exemption form is available at

Orders from statutory bodies are accepted with an official purchase order. Please send your purchase order to


  1. Rentals are initially for a period of three months. A rental may be ended at any time and a pro-rata refund will be made.
  1. At the end of the initial rental period, the equipment rental may be renewed for a further three months. There is no limit to the amount of time our devices can be rented for.
  1. The equipment may be purchased at any time. If the system is purchased within the first 3 months of renting you will get the cost of the rental deducted from the purchase price.
  1. If the rental is purchased after the initial three-month period, you will receive a deduction of 50% of the total rental costs paid from the purchase price.
  1. All rental systems come complete with Smartbox software and resources.
  1. All rental equipment will be in full working order, and is normally brand new. Where new equipment is supplied, it will be kept by the user if purchased. If refurbished equipment is supplied, it will be replaced with a new unit if purchased.
  1. Demonstration versions of paid-for grid sets and extra symbol libraries will be installed and will run for 60 days.
  1. Any paid-for resources (such as grid sets or alternative voices) can be added to a rental device. These items will be added to the invoice if you choose to purchase the device.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Smartbox Assistive Technology Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Smartbox Assistive Technology Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of Smartbox Assistive Technology Ltd – © Smartbox Assistive Technology Ltd 2019. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Coronavirus notice

We are following the government’s guidance on managing the risk of COVID-19 and can confirm that we comply with the Five Steps outlined in this document.

Other relevant documents:
COVID-19 Risk Assessment
Visit safety process
Cleaning and quarantine of devices


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