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Meet our board

Dougal

Group CEO

Hannah

Group CMO

Jarrod

Group CFO

Simon

Group CTO

Simon

Group COO

Admin Team

Everything that happens at Smartbox is underpinned by our Admin Team. From processing every order to scheduling over 1,000 visits every year, it’s all managed by our great team based in Malvern.

Neil

Admin & Configuration Manager

Emma

Administrator

Dianah

People Director

Karolina

HR Officer

Hilary

Purchase Ledger Clerk

Rebecca

Sustainability Coordinator

Simon

Finance Administrator

Hannah

HR Administrator

Cathryn

Purchase Ledger Clerk

Fiona

Finance Director

Diana

Administrator

Gemma

Assistant Management Accountant

IT Team

Our IT Team work tirelessly to ensure the smooth running of our IT infrastructure. Onboarding new Smartboxers, helping with troubleshooting, implementing software updates and ensuring compliance. 

Matthew

Head of IT

Jude

IT Support

Assistive Technology Team

Our UK Assistive Technology Team are out on the road meeting users every day. They not only provide expert consultations to individuals but also contribute to new product development and support our customers throughout their journey with our technology.

Adam

Head of Assessment

Graeme

Assistive Technology Team Lead

Jay

Assistive Technology Specialist

Jess

Assistive Technology Specialist

Carina

Carina

Sales Coordinator

Laura

Administrator (Ireland)

Becky

Clinical AAC Specialist (SLT)

Jacqui

Assistive Technology Specialist

Natasha

Assistive Technology Specialist

Marketing Team

Our busy marketing team deliver global multi-channel marketing & communications. They look after product research and launches, social media, campaigns, events, brand, translations, design, delivering strategic marketing to support brand awareness and sales.

Charlotte

Marketing Director

Hannah

Product Marketing Manager

Kat

Marketing Translations Lead

Natasha

Corporate Communications Manager

Stephanie

Global Marketing Lead

Padebi

Digital Marketing Lead

Fin

Training and Communications Executive

Sophie

Social Media and Events Assistant

US Team (Smartbox Inc.)

Our products are available in the United States and you can reach out to our expert team for funding, loans and demonstrations in many states.

Chris

Senior Vice President of Clinical Education

Sabrina

Director of Operations

Melanie

Director of Clinical Education

Michael

Senior Vice President of Sales

Michele

Senior Vice President of Operations

Andrea

Eastern Regional Sales Manager

Christina

Production Supervisor

Amanda

Product Specialist – OR & SW Washington

Alicia

Clinical Education Specialist

Gavin

Repairs Technician

Frankie

AT Support Specialist

Erica

Funding Specialist

Brittney

Product Specialist – Arizona

Chris

Director of Customer Experience

Ben

AT Support Specialist

Global Partners Team

Our assistive technology solutions are available all over the world through our trusted network of partners. Trained and supported by this team they enable people with disabilities in over 40 countries to use our cutting edge software and hardware.

Nick

Managing Director

Emma

Partner Sales Manager

Shaun

Account Manager 

 

Service Team

An approachable hub of experience, knowledge and innovation around assistive technology, providing support to anyone who uses our products.

Tizzy

Head of Customer Experience

Dave

Senior Assistive Technology Support Specialist

Tom

AT Support Specialist

Son

Customer Experience Specialist

Adam

AT Support Specialist

Andy

AT Support Specialist

Tom

AT Support Specialist

 

 

Repairs Team

The Repairs Team work tirelessly to ensure our customers and users have their devices repaired and back to them as soon as possible.

Athira

Repairs Manager

Tom

Senior Repairs Specialist

Jack

Repairs Specialist

Andy

Repairs Technician 

Richard

Repairs Specialist

Sally

Repairs Administrator

Software Development Team

This team is where the Smartbox story began and they are still at the very heart of what we do today. From Grid 3 to Look to Learn, talented developers based predominantly in Bristol are involved in making the software that makes everything our users do with our technology possible.

Phil

Head of Software Development

Jason

Technical Configuration Lead

Luke

Software Developer

Andrew

Software Developer

Brian

Software Developer

Bernie

Software Developer

Richard

Software Developer

Beth

Software Developer

Elizabeth

Software Developer

Nicole

Quality Assurance Specialist

Ömer

Software Developer

Josh

Software Developer

Etienne

Software Developer

Ensar

Quality Assurance Specialist

Precious

Quality Assurance Specialist

Hardware Development Team

Product design, modelling and testing all happen in this team – from the latest Smartbox communication aid to a new switch accessory.

Dan

Head of Hardware

Steve

Head of Product Quality

Lewis

Industrial Designer

Neil

Product Manager

Davide

Electronics Engineer

Darren

Mechanical Engineer

Production Team

Our production team is based in Malvern and the skills included in this team are diverse – from manufacturing of circuit boards to installation of our software – every single device we sell passes through the hands of these people.

Roy

Head of Production

Russell

Quality, Health and Safety Manager

Sally

Buyer

Martin

Production and Logistics Supervisor

Jon

Stores Operative

Jesse

Production Operative

Nicky

Production & Logistics Administrator

Richard

Quality Assurance Operative

Morgan

Production Operative

Zeb

Production Operative

Content Team

Our Content Team are responsible for researching, developing, and designing the vocabularies and apps that come included with Grid.

Daisy

Head of Content (SLT)

Trevor

Product Manager

Julia

Localisation Manager

Jim

Media Developer

Anita

AAC Content Specialist

Gemma

Content UX Engineer

Carrys

Content Assistant

UX Team

Our Design team conduct user research, collaborate with our R&D teams and work across our whole product range to deliver a consistent experience.

James

UX/UI Design Lead

Aparna

UX/UI Designer

Training Team

Our trainers have years of experience working with assistive technology and they are ready to help you get started with assistive technology.

Kerry

Head of Training

Keira

AT Training Specialist

Kim

AAC Training Specialist

 

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