Meet the team
Meet our board
Dougal
Managing Director
Hannah
Customer Experience Director
Jarrod
Finance Director
Simon
Technical Director
Admin Team
Everything that happens at Smartbox is underpinned by our Admin Team. From processing every order to scheduling over 1,000 visits every year, it’s all managed by our great team based in Malvern.
Neil
Admin & Configuration Manager
Emma
Administrator
Dianah
Head of People and Culture
Karolina
HR Officer
Hilary
Purchase Ledger Clerk
Rebecca
Credit Controller and Sustainability Coordinator
Tino
Assistant Accountant
Simon
Finance Administrator
Hannah
HR Administrator
Cathryn
Purchase Ledger Clerk
Fiona
Group Financial Controller
Diana
Administrator
IT Team
Our IT Team work tirelessly to ensure the smooth running of our IT infrastructure. Onboarding new Smartboxers, helping with troubleshooting, implementing software updates and ensuring compliance.
Matthew
Head of IT
Jason
IT Project Lead
Jude
IT Support
Assistive Technology Team
Our UK Assistive Technology Team are out on the road meeting users every day. They not only provide expert consultations to individuals but also contribute to new product development and support our customers throughout their journey with our technology.
Adam
Head of Assessment
Graeme
Assistive Technology Team Lead
Jay
Assistive Technology Specialist
Jess
Assistive Technology Specialist
Jacqui
Assistive Technology Specialist
Carina
Sales Coordinator
Laura
Administrator (Ireland)
Becky
Clinical AAC Specialist (SLT)
Marketing Team
Our busy marketing team deliver global multi-channel marketing & communications. They look after product research and launches, social media, campaigns, events, brand, translations, design, delivering strategic marketing to support brand awareness and sales.
Charlotte
Head of Marketing
Hannah
Marketing Project Lead
Kat
Marketing Translations lead
Natasha
Communications Lead
Stephanie
Global Marketing Lead
Padebi
Digital Marketing Lead
Fin
Training and Communications Executive
Sophie
Social Media and Events Assistant
Jake
Product Marketing Apprentice
US Team (Smartbox Inc.)
Our products are available in the United States and you can reach out to our expert team for funding, loans and demonstrations in many states.
Chris
Vice President of Business Development & Education, USA
Sabrina
Operations and Sales Coordinator, USA
Melanie
Regional Product Specialist for the Upper Midwest, USA
Douglas
Regional Product Specialist, USA
Michael
Vice President of Sales, USA
Michele
Vice President of Operations, USA
Andrea
Regional Product Specialist, USA
Christina
Funding Coordinator, USA
Amanda
Product Specialist, USA
Alicia
Product Specialist, USA
Gavin
AT Service and Production Technician, USA
Frankie
AT Support Specialist, USA
Mark
Funding Coordinator, USA
Erica
Funding Coordinator, USA
Global Partners Team
Our assistive technology solutions are available all over the world through our trusted network of partners. Trained and supported by this team they enable people with disabilities in over 40 countries to use our cutting edge software and hardware.
Nick
Head of UK and Partner Sales
Emma
Partner Sales Manager
Kim
Account Manager
Shaun
Account Manager
Service Team
An approachable hub of experience, knowledge and innovation around assistive technology, providing support to anyone who uses our products.
Tizzy
Support Manager
Dave
AT Support Specialist
Tom
AT Support Specialist
Son
AT Support Specialist
Chris
AT IT Service Support
Adam
AT Support Specialist
Andy
AT Support Specialist
Tom
AT Support Specialist
Repairs Team
The Repairs Team work tirelessly to ensure our customers and users have their devices repaired and back to them as soon as possible.
Athira
Repairs Manager
Tom
Senior Repairs Specialist
Jack
Repairs Specialist
Andy
Repairs Assistant
Richard
Repairs Specialist
Sally
Repairs Administrator
Software Development Team
This team is where the Smartbox story began and they are still at the very heart of what we do today. From Grid 3 to Look to Learn, talented developers based predominantly in Bristol are involved in making the software that makes everything our users do with our technology possible.
Phil
Head of Software Development
Luke
Software Developer
Andrew
Software Developer
Brian
Software Developer
Bernie
Software Developer
Richard
Software Developer
Beth
Software Developer
Elizabeth
Software Developer
Nicole
Quality Assurance Specialist
Ömer
Software Developer
Josh
Software Developer
Etienne
Software Developer
Hardware Development Team
Product design, modelling and testing all happen in this team – from the latest Smartbox communication aid to a new switch accessory.
Dan
Head of Hardware
Steve
Head of Product Quality
Lewis
Industrial Designer
Neil
Product Manager
Davide
Electronics Engineer
Darren
Mechanical Engineer
Production Team
Our production team is based in Malvern and the skills included in this team are diverse – from manufacturing of circuit boards to installation of our software – every single device we sell passes through the hands of these people.
Roy
Head of Production
Russell
Quality, Health and Safety Manager
Sally
Buyer
Martin
Production and Logistics Supervisor
Jon
Stores Operative
Jesse
Production Operative
Nicky
Production & Logistics Administrator
Richard
Quality Assurance Operative
Morgan
Production Operative
Zeb
Production Operative
Gareth
Production Operative
Content Team
Our Content Team are responsible for researching, developing, and designing the vocabularies and apps that come included with Grid.
Daisy
Head of Content (SLT)
Trevor
Content Team Manager
Julia
Localisation Manager
Jim
Media Developer
Anita
AAC Content Specialist
Gemma
Content UX Engineer
Carrys
Content Assistant
Design team
Our Design team conduct user research, collaborate with our R&D teams and work across our whole product range to deliver a consistent experience.
James
UX/UI Design Lead
Aparna
UX/UI Designer
Training Team
Our trainers have years of experience working with assistive technology and they are ready to help you get started with assistive technology.
Kerry
Head of Training
Keira
Assistive Technology Trainer
