Returning a device for repair

To return your device to us, please complete the form below. We will be in touch to confirm the repair and give you your RMA number.

Once the form is completed you will be given the address and packaging guide.

Please remove all customer data from the device before shipping in case of loss in transit.

A list of our Commodity codes for orders entering the EU is available here.

For out of warranty repairs, the minimum cost will be £120, to cover the cost of investigation and shipping. Parts and other expenses may be added on top of that.

If you have any questions please get in touch with us by emailing repairs@thinksmartbox.com

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Where are you based?

Return information

To help us with the repair, please let us know what issues you are having with your device. Please be as detailed as you can.

Your details

We will use these details for any invoices or contact in regards to your repair or service.
Address*
If you have any questions or queries about our repairs service please get in touch by calling +44 (0) 1684 578868.
Acceptance of liability
I understand that I will ship the device to Smartbox at my expense and be liable for damages or losses that occur in transit. If any costs are involved in the repair of your device(s), we will be in touch before any repairs are carried out. By submitting this form, I confirm I have read, understood and agree with the terms of the repair form.
I understand that for out of warranty repairs, the minimum cost will be £120, to cover the cost of investigation and shipping.*
Parts and other expenses may be added on top of that.
I understand that I must remove customer data from the device before shipping in case of loss in transit.*
Smartbox may use your information to send you regular updates and marketing emails. You can change your mind at any time by contacting hello@thinksmartbox.com.
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