We are building a world where no one is left without a voice.
We create software and devices to suit a wide range of complex needs, and are passionate about helping people succeed on their journey with Augmentative and Alternative Communication (AAC).
Our technology exists to give people a voice and independence, so they can build meaningful connections and can achieve their ambitions.
We believe in the power of AAC
As suppliers of assistive technology, we have a responsibility to help people succeed with AAC and this drives everything we do.
People who face challenges with spoken communication deserve the opportunity to express themselves, connect with others and actively engage with the world. This is where AAC comes in. It’s not just about conveying information, it’s about participating in conversations and being an integral part of society.
One size fits one
Our experience with AAC users has taught us that every person is unique. They have unique access requirements and language skills. What they want to do with their device and what they want to talk about is unique to them, and our products are designed to reflect this individualism.
AAC users are at the heart of our story, shaping us as a company and continuing to give us purpose every day.
Over 20 million words are spoken with Grid every week
Our flagship AAC software Grid is used by over 50,000 people around the world. Working closely with the people who use AAC means we are always responding to their needs and innovating to make assistive technology quicker and easier than ever before.
The Smartbox Group includes a team of nearly 500 people that are dedicated to delivering world-class products, services and support. Our products are developed with a user-led design process, with a strong focus on quality, reliability and simplicity.
Developing AAC solutions since 2000
Our journey began as a small family company, when founders Paul, Alyson, Barney and Dougal Hawes set out to provide alternative communication solutions to people in the UK. The early years were focused on developing our flagship Grid software, a versatile platform that could be used by people in many different ways with a big focus on meeting the unique needs of each individual.
Since then we have invested heavily in creating our range of quality AAC devices and understanding of what is most important to the people who use our technology. The Smartbox team has grown steadily over the years and whilst Paul, Alyson and Barney have now left the company, Dougal continues to lead the way as Smartbox Group CEO.
The Smartbox Family
The Smartbox Family includes AAC providers REHAVISTA in Germany and Talk to Me Technologies in the US. Together, we are committed to our mission and ensuring that no one is left without a voice.
Alongside this, we work with a network of global partners to provide our technology to AAC users in over 50 countries around the world.
Smartbox is part of the CareTech Group of companies, a UK-based organisation that delivers high quality, person-centred care and support to people with a range of complex needs.
What our customers say
Customer feedback is at the heart of everything we do. Whether it’s to help co-design the next generation of products with people who use AAC, or working with professionals to help more individuals learn what Grid can offer.
Visiting customers to help them get the most out of our AAC products is key to making sure users are successful with their communication. So far this year in 2023, customers consistently rated their experience 5 out of 5.
When using our support services, our customers rate their experience on average 4.8 out of 5, based on feedback from the start of the year.
“The team at Smartbox are superb, competent, and extremely customer care oriented.”
