U.S Partner RMA

How Smartbox partner repairs work in the U.S.

Prior to filling out the repair form below, contact the support team to enable them to provide remote assistance in evaluating any potential issues.

For simple problems, like a faulty charger, we can normally send a replacement.

Collections
If a device needs to be sent in for repair, please fill out the form below. Our repair team will be in touch to provide confirmation that the request was received and provide instructions on shipping the device back to us. You will be issued a return merchandise authorization (RMA) number.

You can then package your device and ship it to us for repair using the carrier of your choice. Please be sure to note the RMA number or device serial number on the outside of the shipping box and ensure your device is packed securely.

What to send back
Please include all items related to the problem. For any charging problems, or if the device will not switch on, make sure that you return the charger!

How can I help the repair process?
Include the serial number or the original invoice number on the form. Describe the problem clearly, and how to demonstrate the problem, especially for intermittent faults.

Paying for the repair
There will be no charge for devices covered by our warranty. For out-of-warranty repairs, a quotation for the repair cost will be emailed to you. Payment or a purchase order is required before the repaired device will be returned.

If the repair is not authorized, the device will be disposed of or returned to you for a fee of $165.
Please email us at us-repairs@thinksmartbox.com if you would like to check your warranty status.

Partner’s role in the repair process
As a Smartbox partner, you:

Fill out our partner repair form
Communicate with the end user about the repairs process
Arrange for the return of the device to our U.S. office.
Provide a swap-out device for the duration of the repair, if required and available.

If your customer contacts our support team directly and a repair is required, they will be directed to you to begin the repair process.

Contacting the Repairs team
Email us-repairs@thinksmartbox.com or call us at 844-341-7386 ext 4.

"*" indicates required fields

Return information

To help us with the repair, please let us know what issues you are having with your device. Please be as detailed as you can.

What device(s) are you returning to us?*

Device Serial Number*

Please describe the issues you are having with your device*

Password for unlocking device (if applicable)

Partner Details

We will use these details for any invoices or contact in regards to your repair or service.

Name*

Partner*

E-mail address*

Phone number

User contact Details

Name*

Email address*

Phone number*

Repair Return Address

Where would you like us to return the device after the investigation and repair is complete?

Name

Address*

Street Address Address Line 2 City State Zip/ Postal Code

Phone*

Email address*

I understand that for out of warranty repairs, the minimum cost will be $165, to cover the cost of investigation and shipping.*

Parts and other expenses may be added on top of that.

Yes

Smartbox may use your information to send you regular updates and marketing emails. You can change your mind at any time by contacting hello@thinksmartbox.com.