Returning your device to us
Thank you for completing our returns form
We will be in contact as soon as possible with the RMA number for this repair.
Device passwords
If your device requires a password to log on, please either provide this or remove it so our repair technicians can fully access the device.
Accessories
Please include any potentially faulty accessories with your device e.g. switches or cameras
Please include the device charger!
Packing your device
To ensure your device is not damaged in transportation, we have put together our recommendations on how to return it to us.
Click the link below to download our packing guide and shipping label.
Please follow the guide to ensure your device arrives back with us safely.
If you have the original box:
- Place your device, along with any power leads and cables back into the original box.
- Pack the box into a second box, with soft packaging (eg. scrunched paper, bubble wrap, polystyrene chips) to prevent movement.
If you do not have the original box:
- Cover your device’s screen with a protective layer, e.g., cardboard.
- Wrap your device with soft packaging, e.g., bubble wrap. A total thickness of 2 inches is recommended.
- Pack your wrapped device into a mailing box with soft packaging surrounding it to prevent movement.