Returning your device to us

  1. Place your device, along with any power leads and cables back into the original box.
  2. Pack the box into a second box, with soft packaging (eg. scrunched paper, bubble wrap, polystyrene chips) to prevent movement.

If you do not have the original box:

  1. Cover your device’s screen with a protective layer, e.g., cardboard.
  2. Wrap your device with soft packaging, e.g., bubble wrap. A total thickness of 2 inches is recommended.
  3. Pack your wrapped device into a mailing box with soft packaging surrounding it to prevent movement.